The dawn of the Internet, and all things digital, has resulted in drastic changes to how we connect and how companies do business. In this fast-paced world, the migration towards digital solutions is growing – by moving away from current paper-based systems towards digital software solutions businesses can increase their efficiency and spend more time focusing on their customer services.
When it comes to Field Service Technicians, new digital software solutions mean that technicians can save time by capturing information on a mobile device on site rather than waiting to input it back at the office. These solutions also mean that a week’s worth of calls can be scheduled easily, and it also means the day’s visit can be remotely analyzed to see what equipment and parts were most utilized. In short, software solutions like Technisoft Service Manager mean that growing companies can streamline the entire process that follows a routine maintenance visit or a customer request for service.
We have compiled a list of 6 main points where Technisoft Service Manager can make technicians jobs far easier through the use of an automated system that increases efficiency and accuracy, all the while decreasing time wastage due to the manual processes of field service.
Here’s our list of the top 6 ways Technisoft’ s Service Manager can help field service technicians:
- Scheduling made simple
Through innovative software systems, field service technicians can now track their own schedules. This happens in realtime and allows technicians to see and interact with their schedules throughout the day, week, and month. Any updates or changes can be tracked in realtime also, updating across all users. This benefits field service managers too – they get a holistic picture of the schedules of each technician, which means they can better understand how long jobs are going to take and manage various projects/clients at once. This is because the software puts all scheduling information in one place, automatically, for multiple people to view it.
- Centralised customer contacts
Field service software stores all customer information in one centralised and secure place. Everything from their contact details, to their service history, to their invoicing and payment history, is stored in one accessible and cloud-based system. You can view all information easily through a mobile phone or tablet, on the go, wherever you are. Eliminating the possibility of lost or stolen paperwork with important client information. Technicians can also capture any data on the customer or the job at hand remotely. Ultimately, what this means for field technicians is an efficient way to always know the customer they are dealing with. Remember, happy customers make for happy technicians.
- Time on your hands
New field service software technology means managers and employees have a centralised place to view timesheets, time taken off for personal reasons or holidays, and overtime. This means that the greatest constraint – time – is managed in a simple and effortless way. Field service software results in being able to track, in realtime, how long it takes to reach a customer and how much time is spent on a particular job. Here you can review why some jobs take longer than others. Through field service software, you can easily reroute a technician to a new job if an emergency arises or a client cancels. You also have the ability to make use of mapping and traffic alerts so as to minimize drive time.
- Work orders that work for you
We all know that work orders typically house a plethora of information that can be overwhelming and somewhat confusing. Now with field service software, from the minute a job is created to its competition and invoicing, everything is organised in an automated way. By transitioning towards digital work orders you can make more accurate estimations of time taken for jobs and see what issues are reoccurring and persistent within a job. Through this type of work order, your accuracy is increased, and you can analyse the raw data in a more streamlined way.
- Data capture and analysis
Current paper-based systems slow down the data analysis of your business. This is because it is difficult and time-consuming work to manually enter raw data points. Analysis is incredibly important when determining what new products and services to introduce, or when you are trying to better understand the patterns of your business. With innovative field service software, the entering and collecting of data is easier than ever before. Technicians and managers alike can input data points as they happen, automatically updating across all systems, to generate reports whenever required. This is what you need to make more informed decisions about your business practices and processes.
- Quick and easy invoices
As a job is completed, it often takes even more time to issue an invoice, prolonging the entire process. Through the centralised system within field service software this is no longer the case. You can easily and quickly create invoices based on the data already captured on to the system. Invoices can be issued on site remotely through the use of a mobile phone or table, saving time at the end of the day.
As the migration towards the digital is increasing, you need to implement software solutions that save your business time and money. Do not get left behind with paper-based systems – the digital revolution is upon us.