Services and Support Solutions

Our reputation for outstanding services in business and financial software implementations and support took significant time and effort to develop.

That’s why we don’t take it for granted. Lorge’s Services division comprises certified consultants who are primarily selected for their business and accounting knowledge. This allows Lorge to understand our clients’ business and accounting drivers, which in turn results in business solutions as well as firm technical solutions.

Our teams of consultants administer the day-to-day tasks required by our clients, as well as project implementations. A dedicated consultant is allocated to resolving client issues logged with our Client Care Centre.

Companies might appear the same, but the people who run them will always be different. We anticipate and expect your requirements to be unique. It accounts for over 60% of Lorge’s resources being dedicated to implementation and support services. The ability to structure to your specific needs is Lorge’s highly sought-after strength. That’s why we rank amongst the top performing solution providers in the world. To enable Lorge to ensure maximum efficiency and effectiveness while implementing software solutions, we adhere to a proven methodology which we have developed.

Industries that benefit from our business management and intelligence solutions

Financial

Hospitality & Hotel Management

Maintenance & Field Service

Manufacturing, Retail & Distribution

Agriculture

Support Services

Software problems for users solved within minutes at lower cost through a combination of conventional support services and remote technology –
that’s the goal of Lorge’s Customer Care Centre (CCC). Our clients enjoy the following support offerings:

  • Free incident logging
  • Telephonic Support
  • Remote Support
  • Account Management

The objective is to give our clients more support options with greater benefits at higher speed and at less cost. A key element is the provision of remote technology-enabled support. This service extends the telephonic support capability, as well as allowing consulting services to initially attempt to resolve issues without going on-site, enabling problems to be remotely solved without clients incurring travel costs.

For more information
Submit the form below or give us a call on +27 (0) 10 594 9800

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