• Sign Contract - Terms and conditions are agreed between the parties (Lorge and the Client). These terms and conditions cover all subsequent software and services supplied by Lorge to the Client in our “Supply and Services” Contract.

• Sales Handover - A Handover document, which contains the high-level system design, estimates, client information, key contacts and the proposed solution, is prepared. The solution is discussed in as much detail as required to ensure that the incumbent Consulting team is equipped with sufficient information to commence with the project.

• 1st Project Meeting - The initial project meeting takes place to set the scope of the project.  The key issues of expected go-live dates estimate versus budget, billing procedures and the Lorge Methodology, as well as the Client responsibilities are explained and discussed. System and module owners are also appointed.

The initial project meeting is followed by regular (weekly) project meetings. At these project meetings the project progress (with reference to the project plan), time billed compared to original estimate, outstanding tasks and signing of milestone documentation is reviewed using an updated project plan and minutes which are distributed.

• Familiarity Training - The "design team" which includes the System Owner, Module Owners and key users are given a brief overview in order to familiarise them with the functionality of the software prior to commencing with the System Design.

• Needs Analysis - The formal assessment of requirements and the documentation of these requirements are performed via a series of workshops attended by the Design Team, the Lorge Project Leader as well as the consultants.

• System Design - This phase encompasses designing a system that meets the requirements of the previous phase and setting up a prototype system for system owners, module owners and users to test and ascertain themselves that the system is delivering the appropriate functionality.

This prototype will be based on a Setup Document, detailing how the system will be setup during the implementation phase to meet the documented requirements.

• Implementation - This phase encompasses the loading of all software with sample data on the server. Setting up all relevant workstations and testing that the software is working within the environment. This phase also includes confirming that proper backup and recovery procedures are in place.

Implementation encompasses all the tasks and activities required to setup the system according to the signed off Setup Document. Implementation checklists will be produced and signed off by the relevant owners, to ensure that the system has been setup according to the accepted setup document.

• Formal Training - Users are thoroughly trained via Generic classroom training. Our hands-on training approach is done by qualified, certified and experienced lecturers. Our training guarantees to optimise the skill and knowledge of your users. Your company’s productivity will be increased because of confident users who will have been trained on all aspects of the product’s functionality.

• Go-live - The switch over from the legacy system to the new system will only happen once all previous phases have been successfully signed off and all role-players are happy with the proposed functionality.

• Hand Hold and Month-End Assistance - During the first month’s processing the consultants will be available on site to assist and handhold users when they experience problems or need assistance.

• Support Handover - The final phase in the methodology is a meeting after first month end, to compile a final list of outstanding tasks and issues, which will have to be completed before project signoff. After successful project signoff the client will be transferred to support services for ongoing support.

• Project Management - A dedicated Managing Consultant from Lorge is responsible for managing the implementation cycle of a project in order for deliverables and expectations to be met. The Managing Consultant co-ordinates project meetings, informal discussions and any tasks assigned to the designated System Owner, Module Owners and any other necessary parties.

Implementation checklists are produced and signed off by the relevant owners, to ensure that the system has been setup according to the accepted setup document.